Privacy policy

We are delighted that you are visiting our website www.papsilent.de and are interested in our company. We attach a great deal of importance to protecting your personal data. Personal data is information about an identified or identifiable natural person’s personal or factual circumstances. This includes details such as the person’s real name, address, phone number and date of birth, as well as all other data which may refer to an identifiable person.

Because personal data is afforded special legal protection, we only collect it insofar as doing so is necessary to making our website available and providing our service. Below, we have provided an outline of what personal information we collect about you during your visit to our website and how we use it.

Our data protection practices comply with legal regulations, particularly those set down in the German Federal Data Protection Act (BDSG), the German Telemedia Act (TMG) and the EU’s General Data Protection Regulation (GDPR). We will only collect, process and store your personal data insofar as doing so is necessary to making this website and our contents and services functionally available, as well as for the purpose of processing enquiries and, if necessary, handling orders / contracts, but only if there is a legitimate interest for doing so under the terms of Art. 6, Para. 1, Clause 1, lit. f of the GDPR or other statutory permission. Your data will also be used for further purposes precisely defined in your consent, e.g. to send advertising information by newsletter, only if you have separately given your consent beforehand.

1. Controller under the terms of Art. 4, Para. 7 of the GDPR
The controller under the terms of the GDPR, other national data protection legislation of the member states and other provisions under data protection legislation is:
Happich GmbH
Lise-Meitner-Straße 14
42119 Wuppertal

Email: info@happich.de
Tel.: +49 (0) 202 / 8703-0
Fax: +49 (0) 202 / 8703-599

2. Name and address of the data protection officer
Dirk-Michael Mülot
a freelance expert in data protection, data security and IT forensics; Westfalenweg 2; 33449 Langenberg

Email: d.muelot@muelot-graf.de

3. Providing the website and creating log files
Each time our website is accessed, our system automatically records data and information from the accessing computer’s computer system. The following data is collected in this regard:

Extent of data processing
(1) Information about the browser type and the version used
(2) The accessing device’s operating system
(3) The accessing device’s IP address
(4) The date and time of access
(5) Websites and resources (images, files, other page contents) which were accessed on our website
(6) Websites from which the user’s system accessed our website (referrer tracking)

This data is stored in our system’s log files. This data is not stored together with personal data belonging to a specific user, so individual site visitors are not identified.

  • Legal basis for personal data processing
    Art. 6, Para. 1, lit. f of the GDPR (legitimate interest). Our legitimate interest is to guarantee achievement of the purpose outlined below.

  • Purpose of data processing
    Logging is carried out to maintain our website’s compatibility for all visitors where possible and to combat misuse and eliminate faults. To this end, it is necessary to log the accessing computer’s technical data, so that we can respond to display errors, attacks on our IT systems and/or functionality errors on our website as early as possible. Additionally, we also use the data to optimise the website and to ensure the general security of our IT systems.

  • Duration of storage
    The above technical data is deleted as soon as it is no longer needed to guarantee the website’s compatibility for all visitors, but at the latest within three months of our website being accessed.

  • Opportunity to object and remove
    The opportunities to object and remove are based on the general regulations on the right of objection and claim for deletion under data protection legislation which are outlined below in this privacy policy.


4. Special features of the website
Our site offers you a variety of features which, when used by us, serve to collect, process and save personal data. We have provided an explanation of what happens to this data below:

Contact form(s):
  • Extent of personal data processing
    The data you entered in our contact forms.
  • Legal basis for personal data processing
    Art. 6, Para. 1, lit. a of the GDPR (implicit consent)
  • Purpose of data processing
    We will use the data captured by means of our contact form(s) only to process the specific contact request received through the contact form(s).
  • Duration of storage
    The data captured is deleted immediately after your request has been processed, provided that there are no statutory retention periods.
  • Opportunity to object and remove
    The opportunities to object and remove are based on the general regulations on the right of objection and claim for deletion under data protection legislation which are outlined below in this privacy policy.


5. Automatic credit check / scoring
If we deliver any goods or services prior to receiving payment, if necessary we reserve the right to obtain an automatic credit report based on mathematical / statistical methods from the following company (companies) so as to protect our legitimate interests. We receive information about the statistical probability of payment default from the following service provider. The credit report may include probability values (score values), which are calculated based on scientifically recognised mathematical / statistical methods. Conclusions are thereby drawn as to the customer’s future risk of payment default using a wide range of features, such as income, address data, occupation, marital status and previous payment history. The result is expressed in the form of a payment value (“score”). The information obtained in this way forms the basis of our decision on whether to establish, execute or terminate a contractual relationship. However, selection of one of the payment methods offered does not depend on such information. The opportunities to object and remove are based on the general regulations on the right of objection and claim for deletion under data protection legislation which are outlined below in this privacy policy. Specific details:

  • Creditsafe Deutschland GmbH:

    Creditsafe Deutschland GmbH, Schreiberhauer Straße 30, 10317 Berlín ( www.creditsafe.com): When concluding contracts and in certain situations where a legitimate interest exists, our company regularly checks your creditworthiness, even if you are an existing customer. To this end, we work together with Creditsafe Deutschland GmbH, Schreiberhauer Straße 30, 10317 Berlin, from which we receive the necessary data. We send your name and contact details to Creditsafe Deutschland GmbH for this purpose.

  • Creditreform Wuppertal Brodmerkel & Kötting KG:

    When concluding contracts and in certain situations where a legitimate interest exists, our company regularly checks your creditworthiness, even if you are an existing customer. To this end, we work together with Creditreform Wuppertal Brodmerkel & Kötting KG, Werth 91+93, 42275 Wuppertal ( www.creditreform-wuppertal.de), from which we receive the necessary data. On behalf of Creditreform Wuppertal Brodmerkel & Kötting KG, we would like to share the following information with you in advance according to Art. 14 of the EU GDPR:
    Creditreform Wuppertal Brodmerkel & Kötting KG is a consumer credit agency. It maintains a database in which creditworthiness information about private individuals is saved. Creditreform Wuppertal Brodmerkel & Kötting KG provides its customers with credit reports on this basis. Its customers include the likes of credit institutions, leasing companies, insurance companies, telecommunications companies, receivables management companies, shipping, wholesale and retail companies, and other companies which deliver or provide goods or services. In the context of the legal provisions, some of the data available in the information database is also used for supplying other company databases, e.g. for use for address trading purposes, among other things. In particular, information about people’s name, address, date of birth, email address if necessary, payment behaviour and shareholdings is saved in the Creditreform Wuppertal Brodmerkel & Kötting KG database. The saved data is processed to provide information about the queried person’s creditworthiness. The legal basis for processing is Art. 6, Para. 1, lit. f of the EU GDPR. Information about this data may only be provided if a customer has a credibly stated a legitimate interest in knowledge of this information. If data is transferred to states outside of the EU, this is done based on what are known as the “standard contractual clauses”, which you can view at or which can be sent to you from the following link: http://eur-lex.europa.eu/legal-content/DE/TXT/PDF/?uri=CELEX:32001D0497&from=DE The data will be saved for as long as knowledge of the same is necessary for fulfilling the purpose for which it is saved. Knowledge is generally necessary for a storage period of three years initially. Once this period of time has elapsed, it is checked whether the data still needs to be stored, otherwise it is deleted three years to the day it was stored. If a situation is being dealt with, the data will be deleted three years to the day following completion of the same. Entries in the debtor’s register are deleted, as per Section 882e of the German Code of Civil Procedure (ZPO), once three years to the day have elapsed since the entry was arranged. Legitimate interests under the terms of Art. 6, Para. 1, lit. f of the EU GDPR may be: a credit decision, initiation of business, shareholdings, a claim, a credit check, an insurance contract and enforcement information. You have a right of access vis-à-vis Creditreform Wuppertal Brodmerkel & Kötting KG with regard to the data concerning you that it has saved. If the data saved about you is incorrect, you are entitled to have the same corrected or deleted. If it cannot be immediately determined whether the data is incorrect or correct, you are entitled to have the respective data blocked until the same is clarified. If your data is incomplete, you can request that it be completed. If you have given your consent to processing of the data saved at Creditreform Wuppertal Brodmerkel & Kötting KG, you have the right to revoke this consent at any time. Revocation does not affect the lawfulness of the processing of your data carried out based on your consent up until the same is revoked. If you have objections, requests or complaints regarding data protection, you can contact the Creditreform Wuppertal Brodmerkel & Kötting KG data protection officer at any time. They will help you with all matters relating to data protection quickly and confidently. You can also complain about data processing by Creditreform Wuppertal Brodmerkel & Kötting KG to the competent state representative for data protection in your state. The data which Creditreform Wuppertal Brodmerkel & Kötting KG has saved about you comes from publicly accessible sources, collection agencies and their customers. To describe your creditworthiness, Creditreform Wuppertal Brodmerkel & Kötting KG forms a score value from your data. Data concerning your age and gender, address details and sometimes payment experience data is incorporated into the score value. This data is incorporated into the calculation of the score value with different degrees of importance. Creditreform Wuppertal Brodmerkel & Kötting KG customers use the score values as an aid when making their own credit decisions. Right of objection: Processing of the data saved by Creditreform Wuppertal Brodmerkel & Kötting KG is performed for compelling legitimate grounds of creditor and credit protection which regularly take precedence over your interests, rights and freedoms, or which are used to establish, exercise or defend legal claims. You can only object to processing of your data on demonstrable grounds relating to your particular situation. If such particular grounds demonstrably exist, the data shall no longer be processed. If you object to processing of your data for advertising and marketing purposes, the data shall no longer be processed for these purposes. The controller under the terms of Art. 4, Para. 7 of the EU GDPR is Creditreform Wuppertal Brodmerkel & Kötting KG, Werth 91+93, 42275 Wuppertal ( www.creditreform-wuppertal.de). If you have any questions, please do not hesitate to contact us on the following details: Tel.: +49 (0) 202 / 2 55 66-0, +49 (0) 202 / 59 40 20, Email: info@wuppertal.creditreform.de You can contact the competent data protection officer on: Creditreform Wuppertal Brodmerkel & Kötting KG, Data Protection Officer, Werth 91+93, 42275 Wuppertal datenschutz@wuppertal.creditreform.de.

  • Bisnode Deutschland GmbH:

    Bisnode Deutschland GmbH, Robert-Bosch-Straße 11, 64293 Darmstadt ( www.bisnode.de): When concluding contracts and in certain situations where a legitimate interest exists, our company regularly checks your creditworthiness, even if you are an existing customer. To this end, we work together with Bisnode Deutschland GmbH, Robert-Bosch-Straße 11, 64293 Darmstadt, from which we receive the necessary data. We send your name and contact details to Bisnode Deutschland GmbH for this purpose.

6. Integration of external web services and data processing outside the EU
We use active JavaScript contents from external providers (“web services”) on our website. When you access our website, these external providers may receive personal information about your visit to our website. Data may be processed outside the EU in this regard. You can prevent this from happening by installing a JavaScript blocker, such as the ‘NoScript’ browser plugin ( www.noscript.net) or by disabling JavaScript in your browser. This can lead to functional restrictions on websites you visit.
We use the following external web services:

  • website-check.de

    A web service provided by Website-Check GmbH, Beethovenstraße 24, 66111 Saarbrücken, Germany (hereinafter referred to as “website-check.de”) is downloaded on our site. We use this data to guarantee the full functionality of our website. Your browser may transfer personal data to website-check.de in this regard. The legal basis for data processing is Art. 6, Para. 1, lit. f of the GDPR (legitimate interest). The legitimate interest is to ensure error-free operation of the website. The data is deleted as soon as the purpose of its collection has been fulfilled. You will find further information about how the transferred data is handled in the website-check.de privacy policy: https://www.website-check.de/datenschutzerklaerung/. You can prevent website-check.de from collecting and processing your data by deactivating the execution of script codes in your browser or by installing a script blocker in your browser (which you will find at www.noscript.net or www.ghostery.com).


7. Information about the use of cookies

  • Extent of personal data processing
    We use cookies on various pages to enable the use of certain functions on our website. The so-called ‘cookies’ are small text files which your browser can save on your computer. These text files contain a characteristic character string which enables unique identification of the browser the next time our website is accessed. The process of saving a cookie file is also known as ‘setting a cookie’.

  • Legal basis for personal data processing
    Art. 6, Para. 1, lit. f of the GDPR. (legitimate interest). Our legitimate interest is to maintain the full functionality of our website, to increase usability and to enable more individual customer contact. We can only identify individual site visitors using the cookie technology if said site visitors sent us corresponding personal data based on separate consent beforehand.

  • Purpose of data processing
    The cookies are set by our website to maintain the full functionality of our website and to improve usability. The cookie technology also enables us to recognise individual visitors using pseudonyms, e.g. an individual, arbitrary ID, so we can offer more individual services.

  • Duration of storage
    Our cookies are stored until they are deleted from your browser or, if the cookie is a session cookie, until the session is ended.

  • Opportunity to object and remove
    According to your requirements, you can make settings in your browser so that you generally prevent cookies from being set, are only informed of them, can decide on whether to accept cookies on a case-by-case basis or categorically accept the setting of cookies. Cookies can be used for different purposes, e.g. to identify that your PC has previously connected to our website (permanent cookies) or to save your most recently viewed websites (session cookies). We use cookies to offer you increased user comfort. We advise that you accept cookies for our website to use our convenience functions. The opportunities to object and remove are additionally based on the general regulations on the right of objection and claim for deletion under data protection legislation which are outlined below in this privacy policy.


8. Data security and data protection, communication by email
When it is collected, saved and processed, your personal data is protected by means of technical and organisational measures to ensure that it is inaccessible to third parties. Since we cannot guarantee complete data security on the transmission path to our IT systems during unencrypted communication by email, we advise sending highly confidential information using encrypted communication or by post.

9. Revocation of consent – data information and change requests – deleting and blocking data
According to the German Federal Data Protection Act, you have a right to obtain free information concerning the data saved about you and, if necessary, a right to correct, block or delete such data. Your data is then deleted unless statutory regulations to the contrary exist. You can revoke the permission you granted us to use your personal data at any time. You are more than welcome to send any information, deletion and correction requests concerning your data, as well as any suggestions, to the following address at any time:

Happich GmbH
Lise-Meitner-Straße 14
42119 Wuppertal

Email: info@happich.de
Tel.: +49 (0) 202 / 8703-0
Fax: +49 (0) 202 / 8703-599

10. Right to data portability
You are entitled to have us provide you with the personal data concerning you which you sent to us in a structured, common and machine-readable format. You can also request that we send this data to a third party without delay, on your first instruction, provided that processing is based on consent according to Art. 6, Para. 1, lit. a of the GDPR or Art. 9, Para. 2, lit. a of the GDPR or on a contract according to Art. 6, Para. 1, lit. b of the GDPR, and our processing forms part of an automated data processing operation.
In exercising this right to data portability, you further have the right to have the personal data concerning you transferred directly from one controller to another, where technically feasible. The rights and freedoms of others must not be adversely affected by the exercising of this right.
The right to data portability does not apply to the processing of personal data which is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

11. Right to lodge a complaint with the supervisory authority according to Art. 77, Para. 1 of the GDPR
If you suspect that your data is being processed unlawfully on our site, you can naturally obtain judicial clarification of the issue at any time. Regardless of this, you have the option of contacting a supervisory authority. You have a right to lodge a complaint in the EU member state of your place of residence, your workplace and/or the place of the suspected violation, i.e. you can choose the supervisory authority you wish to contact from the aforementioned locations. The supervisory authority with whom the complaint was lodged then informs you of the status and results of your petition, including the possibility of a judicial remedy according to Art. 78 of the GDPR.

Created by:
© IT-Recht-Kanzlei DURY – www.dury.de
© Website-Check GmbH – www.website-check.de

In cooperation with Dirk-Michael Mülot – a freelance expert in data protection,
data security and IT forensics – www.muelot-graf.de


Tested quality

These certificates were issued by TÜV Rheinland, a member of Germany’s independent Technical Supervision Association, to certify that HAPPICH GmbH is run in its entirety in conformity with internationally recognised quality and environmental standards and that proof was furnished that these standards are being implemented in HAPPICH’s business routines.




The following awards were granted to all PAPSILENT insulation underlays:



We recommend our acoustic underlay products with low-emission, marked with the Blue Angel.

The „Blue Angel“ eco-label from german federal government certifies protection for the consumers and the environment.



The registered and protected EMICODE® mark certifies products that release either zero or very low fugitive emissions into indoor air in the long term and guarantees healthy room climate conditions.



According to the VOC, this regulation concerning the construction products emissions are classified and identified. All PAPSILENT underlay insulation received the highest rating A + and received the approval of the German Institute for Construction Engineering (DIBt).